Unlocking Business Potential with AI-Powered Tools and Insights

I came across a sign recently that made me smile. It read: “Do not poo in the urinal.” My first reaction was probably the same as yours. “Surely nobody needs to be told that.” Then I caught myself. The sign exists because somebody did. As amusing as it was, it reminded me of something much…

AI + Humans in Retail. AI prepares the customer. Humans complete the experience.

HRM has always stood for Human Resource Management I sometimes wonder how long that definition will remain entirely accurate. As organisations begin adopting AI, HR may find itself managing more than just people. That probably sounds strange. After all, AI doesn’t apply for jobs. It doesn’t receive a salary. It doesn’t go on annual leave….

Where should we start Most people expect me to recommend a chatbot. Or an AI agent. Perhaps a customer service assistant or a workflow automation project. Surprisingly, I usually don’t. Instead, I ask a different question. “Have your people experienced what AI can actually do?” Because before organisations transform with AI, people need to transform…

The first question to ask when you embark on your AI journey is to Start with Why

It’s a question I’ve been asked more than once. Usually by business owners who are deciding whether to put their products, services or prices on their website. The concern is understandable. “If I publish my prices, won’t my competitors see them?” My response is usually another question. “What happens if your customers can’t find you…