Unlocking Business Potential with AI-Powered Tools and Services

The first question to ask when you embark on your AI journey is to Start with Why

Where should we start Most people expect me to recommend a chatbot. Or an AI agent. Perhaps a customer service assistant or a workflow automation project. Surprisingly, I usually don’t. Instead, I ask a different question. “Have your people experienced what AI can actually do?” Because before organisations transform with AI, people need to transform…

That may sound like a strange thing to say. A year or two ago, I would have said I was an AI user. I’d ask a question. AI would give me an answer. I’d move on. It wasn’t all that different from using a search engine, except the answers were more comprehensive and conversational. AI…

HRM has always stood for Human Resource Management I sometimes wonder how long that definition will remain entirely accurate. As organisations begin adopting AI, HR may find itself managing more than just people. That probably sounds strange. After all, AI doesn’t apply for jobs. It doesn’t receive a salary. It doesn’t go on annual leave….

It’s a question I’ve been asked more than once. Usually by business owners who are deciding whether to put their products, services or prices on their website. The concern is understandable. “If I publish my prices, won’t my competitors see them?” My response is usually another question. “What happens if your customers can’t find you…