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What If My Competitors See?
It’s a question I’ve been asked more than once. Usually by business owners who are deciding whether to put their products, services or prices on their website. The concern is understandable. “If I publish my prices, won’t my competitors see them?” My response is usually another question. “What happens if your customers can’t find you…
It’s Only A Chatbot
An AI chatbot is more than automation. It’s your business’ real time listening device
AI Is Becoming Your Customer’s Personal Shopper
Something my wife said over the weekend caught my attention. She looked up from her phone and said, “AI is my personal shopper now.” She was looking for a cosmetic product. Years ago, that would probably have meant opening a browser, searching Google, reading reviews, jumping between websites and comparing products one by one. Instead,…
Launching Your AI Isn’t the Finish Line. It’s the Starting Line.
One of the things I’ve noticed about AI projects is that everyone celebrates the same milestone. The AI goes live. The chatbot is published. The AI assistant is connected. The automation starts running. Everyone involved breathes a sigh of relief. The project is finished. Except… I don’t think it is. In many ways, I think…
