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Something my wife said over the weekend caught my attention. She looked up from her phone and said, “AI is my personal shopper now.” She was looking for a cosmetic product. Years ago, that would probably have meant opening a browser, searching Google, reading reviews, jumping between websites and comparing products one by one. Instead,…
One of the first questions I ask organisations before they begin an AI project has nothing to do with AI. It’s much simpler than that. “What are you measuring today?” The question often catches people off guard. We’ve already started talking about AI strategy, customer experience and automation, yet I’m asking about numbers that already…
I came across a sign recently that made me smile. It read: “Do not poo in the urinal.” My first reaction was probably the same as yours. “Surely nobody needs to be told that.” Then I caught myself. The sign exists because somebody did. As amusing as it was, it reminded me of something much…
One of the most interesting conversations I had with a client recently wasn’t about prompts. It wasn’t about which AI model to use. It wasn’t even about technology. It was about ambiguity. We were reviewing the knowledge that would eventually guide their AI assistant. At first glance, everything looked fine. Then we came across a…
One of the things I enjoy most about mentoring founders is that the conversations are rarely about technology. They’re about decisions. Recently, one of my mentees was excited about adding AI to his app. He was convinced it would increase usage. I smiled and told him he was probably right. An AI feature would almost…
One of the things I’ve noticed about AI projects is that everyone celebrates the same milestone. The AI goes live. The chatbot is published. The AI assistant is connected. The automation starts running. Everyone involved breathes a sigh of relief. The project is finished. Except… I don’t think it is. In many ways, I think…
It’s a question I’ve been asked more than once. Usually by business owners who are deciding whether to put their products, services or prices on their website. The concern is understandable. “If I publish my prices, won’t my competitors see them?” My response is usually another question. “What happens if your customers can’t find you…
That may sound like a strange thing to say. A year or two ago, I would have said I was an AI user. I’d ask a question. AI would give me an answer. I’d move on. It wasn’t all that different from using a search engine, except the answers were more comprehensive and conversational. AI…
HRM has always stood for Human Resource Management I sometimes wonder how long that definition will remain entirely accurate. As organisations begin adopting AI, HR may find itself managing more than just people. That probably sounds strange. After all, AI doesn’t apply for jobs. It doesn’t receive a salary. It doesn’t go on annual leave….
AI + Humans in Retail. AI prepares the customer. Humans complete the experience.
