HRM has always stood for Human Resource Management I sometimes wonder how long that definition will remain entirely accurate. As organisations begin adopting AI, HR may find itself managing more than just people. That probably sounds strange. After all, AI doesn’t apply for jobs. It doesn’t receive a salary. It doesn’t go on annual leave….
AI + Humans in Retail. AI prepares the customer. Humans complete the experience.
Where should we start Most people expect me to recommend a chatbot. Or an AI agent. Perhaps a customer service assistant or a workflow automation project. Surprisingly, I usually don’t. Instead, I ask a different question. “Have your people experienced what AI can actually do?” Because before organisations transform with AI, people need to transform…
An AI chatbot is more than automation. It’s your business’ real time listening device
The first question to ask when you embark on your AI journey is to Start with Why
Most AI Projects fail not because of the technology but because of the lack of knowledge preparedness
